Returns & Exchanges

At Florina, we strive to ensure your fashion experience is seamless, which is why we offer a flexible 14-day return and exchange policy for all unworn items. We are committed to providing you with high-quality products and a hassle-free resolution if your purchase doesn't meet your expectations.

Return Process

• 1.
  Initiate Your Request

  Log in to your Florina account and navigate to the 'My Orders' section to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Ensure the items are in their original condition with all tags attached and place them securely in the original packaging.

• 3.
  Schedule a Pickup

  Once your request is approved, our courier partner will contact you within 48 hours to collect the parcel from your doorstep.

• 4.
  Receive Your Refund

  After our quality team inspects the returned items, your refund will be processed to your original payment method within 7 to 10 business days.